ty99's Privacy Policy

Who This Policy Applies To

This privacy policy applies to all ty99 users — whether you are a website visitor, a registered member, or a recipient of any of our services. When you access our platform, create an account, play our games, or complete a transaction, you fall under this privacy policy.

This policy applies only to the ty99.cam domain. Third-party websites and services have their own privacy policies that are outside our control. If our platform contains any third-party links, it is your responsibility to be aware of the policies of those sites.

What Types of Information We Collect

2.1 Information You Provide Directly

The information you provide during registration and account management includes:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport details (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket numbers or bank account information
• Residential address
• Your preferred language and other profile information

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Date and time of website access
• Pages visited and links clicked
• Gaming history and transaction records
• Session data

2.3 KYC Information

For large transactions, withdrawals, or to meet regulatory requirements, we may collect scans or photos of identity documents, proof of address, and financial information as part of the Know Your Customer (KYC) process. This information is stored with the highest level of security.

Purposes for Using Information

ty99 uses your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• To create and manage your account
• To process deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳1,000)
• To provide uninterrupted gaming services
• To provide bonuses and promotional offers
• To manage the VIP program
• To provide customer support

3.2 Security and Compliance

• Identity verification and age confirmation
• To prevent fraud, deception, and unauthorized access
• To comply with anti-money laundering regulations
• To enforce responsible gaming policies

3.3 Improvement and Communication

• To improve the quality and performance of the platform
• To personalize services according to your preferences
• To inform you about new offers, promotions, and updates (with your consent)
• To resolve technical issues on the platform

Sharing Information with Third Parties

ty99 does not sell or rent your personal information. However, in certain circumstances we may share necessary information with trusted partners:

4.1 Payment Providers

Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete transactions. These partners process information in accordance with their own security standards.

4.2 Technology and Service Partners

Some operational information may be shared with selected third parties for game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Ezugi, Evolution Gaming, NetEnt, Microgaming), hosting services, and customer support tools. They may only use this information for the purpose of providing the specified service.

4.3 Legal Obligations

We may be required to provide information to relevant authorities as part of a court order, government directive, or legal process. In such cases we provide only the information that is legally required.

Cookies and Tracking Technologies

The ty99.cam website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the website recognize you.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and language selection.
• Analytical Cookies: Help analyze website usage patterns to improve our services.

5.2 Managing Cookies

You can disable cookies or receive cookie alerts by going into your browser settings. Please note that disabling essential cookies may disrupt your ability to access your account and your gaming experience.

Data Protection and Security

ty99 applies industry-standard security technology to protect your personal and financial information.

6.1 Technical Security Measures

• All data transfers are secured with SSL (Secure Socket Layer) encryption technology
• Strong password hashing and encryption methods
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can access personal information

6.2 Operational Security Measures

• Privacy and security training for all staff
• Automated monitoring systems to detect suspicious activity
• A rapid response plan in the event of a data breach

Data Retention Period

ty99 retains your information only for as long as it is needed or legally required.

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Certain information is retained for a defined period as required by legal obligations and the need to maintain financial records.
• Transaction Records: Financial transaction information may be retained for long-term legal and regulatory requirements.
• Marketing Information: If you withdraw your consent, your information will no longer be used for marketing purposes.

Once the retention period ends, information is securely deleted or anonymized so that it cannot be used to identify any individual in any way.

Your Rights

You have the following important rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you and to receive a copy of it. We will provide this information within a reasonable time of receiving your request.

8.2 Right to Correct Information

If there is incorrect or incomplete information in your profile, you may request a correction. You can update many details yourself in the account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations, ongoing disputes, or the need to maintain financial records.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or communications at any time. This can be done through your account settings or through our support team.

8.5 Right to Raise a Complaint

If you have any concerns about how your information is being handled, please let us know directly first. We are committed to responding within a reasonable time.

Protection of Minors

ty99 strictly limits its services to users aged 21 and above. We do not knowingly collect or process personal information from any minor.

We follow an age verification process at the time of registration. If we learn that a minor has opened an account, that account will be immediately closed and the associated information will be deleted.

If you are aware that a minor is using our platform, please notify us immediately at [email protected].

Changes to the Privacy Policy

We may update this privacy policy from time to time due to changes in business conditions, legal obligations, or our services. In the event of significant changes, we will notify you by email or through a notice on the platform.

All changes will be published on this page and the date of the latest update will be clearly stated. Continued use of ty99 after any changes will be taken to mean that you agree to the updated policy.

We recommend that you visit this page regularly to stay informed about our latest practices regarding the handling of your information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, you can reach us through the following ways:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali — start a live chat from any page on our platform

We endeavour to respond to your enquiries within a reasonable time. For complex requests related to information, it may take a little longer to respond.